Privacy Policy
Ollex Enterprises LLC (“Ollex,” “we,” “us,” “our”)
Effective date: May 2026
Ollex acts as a Merchant of Record for certain purchases processed through our hosted checkout, invoices, and payment links. Services you purchase may be fulfilled by independent third-party vendors, including dispatch/brokerage services that connect you with independent roadside assistance providers.
This Privacy Policy describes what we collect, how we use it, how we share it, and your choices.
1) Scope
This Policy covers:
Visitors to our websites and hosted checkout/payment pages
Individuals who pay Ollex for goods or services fulfilled by independent vendors
Users of dispatch/brokerage services (for example, roadside assistance dispatch)
Vendors and partners who work with Ollex
2) Information We Collect
A. Website/Checkout usage
Identifiers and contact info you submit (name, email, phone)
Technical data (IP address, device/browser, pages viewed, timestamps, approximate location from IP)
Cookies necessary for site operation and checkout
B. Customers (Payers)
Transaction details (name, email, amount, currency, payment link/invoice identifiers, statement descriptor references, refunds/chargebacks)
Payment method metadata (for example, card type and last 4 digits, tokenized identifiers, authorization results)
We do not store full card numbers or CVV. Payment details are handled by PCI-compliant payment processors.
C. Dispatch/Brokerage Requests (Roadside Assistance)
Location data you provide for service (pickup/breakdown location)
Basic vehicle or equipment details you provide (for example, type of vehicle, issue description)
Photos you provide (if any)
Communications records (call logs, messages, timestamps)
Call recordings for inbound calls where permitted by law
D. Vendors/Partners
Business and contact details
Payout and verification information required by payment platforms
Service delivery metadata (for example, proof-of-delivery references and order status)
3) How We Use Information
We use personal information to:
Process payments, refunds, and chargebacks
Create invoices/payment links and maintain transaction records
Coordinate fulfillment with independent vendors
Provide dispatch/brokerage services and connect you with service providers
Provide customer support and resolve disputes
Prevent fraud and secure our systems
Comply with legal, tax, accounting, and regulatory obligations
We do not sell personal information and we do not use personal information for cross-context behavioral advertising.
4) How We Share Information
We share information only as needed for the purposes above, including with:
Payment processors and financial entities to process payments, refunds, chargebacks, and payouts
Operational service providers (hosting, security, communications tools, email delivery, document storage, support tools) under contractual obligations
Independent vendors who fulfill Digital Goods or Digital Services, limited to what they need to deliver and confirm fulfillment
Service Providers for dispatch/brokerage requests, limited to what they need to respond and perform services (for example, location, issue description, contact details, photos if provided)
Compliance and legal (auditors, accountants, legal counsel, regulators, law enforcement) where required or necessary to protect rights
Business transfers if we are involved in a merger, acquisition, or asset sale
5) Call Recording Notice
We may record inbound calls for quality, training, safety, fraud prevention, and dispute resolution where permitted by law. By calling us and continuing the call after any notice, you consent to recording to the extent permitted by law.
6) Data Retention
We retain information as needed for business and legal purposes, including:
Transaction and accounting records (generally up to 10 years)
Dispute and support records for the transaction lifecycle and applicable legal periods
Security logs for the shortest practical time consistent with security needs
Call recordings and communications logs may be retained by our communications providers and retained for extended periods consistent with their systems and our legal/compliance needs.
7) Security
We use administrative, technical, and organizational safeguards designed to protect personal information. Payment card data is processed by PCI-compliant processors, and we do not store full card numbers or CVV.
8) Your Privacy Rights
Depending on your location, you may have rights to request access, correction, deletion, or information about our processing. We will respond consistent with applicable law and may need to verify your identity.
9) Children’s Privacy
Our services are not directed to children under 13 (or the age defined by local law). We do not knowingly collect personal information from children.
10) Changes to This Policy
We may update this Policy periodically. We will post the updated version with a new effective date.
11) Contact (Data Controller)
Ollex Enterprises LLC (Texas, USA)
Email: info@ollexenterprises.com
12) SMS Messaging and Mobile Information
When you provide your mobile phone number through our hosted checkout, Ollex Enterprises LLC, acting as merchant of record and payment processor for the vendor brand you ordered from, sends a single opt-in SMS asking you to reply YES to enroll in transactional SMS messaging about your order. Your YES reply is your express consent to receive transactional SMS from us. If you do not reply YES, no further SMS is sent. The transactional SMS program is described in our SMS Terms and includes a delivery confirmation request, a payment receipt or refund notification, and replies from our support team if you contact us about an order.
Ollex Enterprises LLC will not share or sell your mobile information or SMS opt-in data with any third party or affiliate for their marketing or promotional purposes. SMS opt-in consent is not transferred to any other entity. We do not use your mobile information for cross-context behavioral advertising or for any purpose other than delivering the transactional messaging you consented to and supporting your order.
We may share your mobile information only:
With our SMS messaging service provider (Twilio Inc.) to transmit messages on our behalf, under a contractual obligation to use that information solely to provide the messaging service to us
With independent vendors fulfilling your order, limited to what is necessary to coordinate delivery or service for the specific order you placed
With law enforcement, regulators, or courts where required by law or to protect rights, property, or safety
You can revoke your SMS consent at any time by replying STOP to any message. You can also contact us at info@ollexenterprises.com to request that we delete your phone number from our records, subject to our retention obligations for completed transactions.