Privacy Policy
Ollex Enterprises LLC (“Ollex,” “we,” “us,” “our”)
Effective date: January 2026
Ollex acts as a Merchant of Record for certain purchases processed through our hosted checkout, invoices, and payment links. Services you purchase may be fulfilled by independent third-party vendors, including dispatch/brokerage services that connect you with independent roadside assistance providers.
This Privacy Policy describes what we collect, how we use it, how we share it, and your choices.
1) Scope
This Policy covers:
Visitors to our websites and hosted checkout/payment pages
Individuals who pay Ollex for goods or services fulfilled by independent vendors
Users of dispatch/brokerage services (for example, roadside assistance dispatch)
Vendors and partners who work with Ollex
2) Information We Collect
A. Website/Checkout usage
Identifiers and contact info you submit (name, email, phone)
Technical data (IP address, device/browser, pages viewed, timestamps, approximate location from IP)
Cookies necessary for site operation and checkout
B. Customers (Payers)
Transaction details (name, email, amount, currency, payment link/invoice identifiers, statement descriptor references, refunds/chargebacks)
Payment method metadata (for example, card type and last 4 digits, tokenized identifiers, authorization results)
We do not store full card numbers or CVV. Payment details are handled by PCI-compliant payment processors.
C. Dispatch/Brokerage Requests (Roadside Assistance)
Location data you provide for service (pickup/breakdown location)
Basic vehicle or equipment details you provide (for example, type of vehicle, issue description)
Photos you provide (if any)
Communications records (call logs, messages, timestamps)
Call recordings for inbound calls where permitted by law
D. Vendors/Partners
Business and contact details
Payout and verification information required by payment platforms
Service delivery metadata (for example, proof-of-delivery references and order status)
3) How We Use Information
We use personal information to:
Process payments, refunds, and chargebacks
Create invoices/payment links and maintain transaction records
Coordinate fulfillment with independent vendors
Provide dispatch/brokerage services and connect you with service providers
Provide customer support and resolve disputes
Prevent fraud and secure our systems
Comply with legal, tax, accounting, and regulatory obligations
We do not sell personal information and we do not use personal information for cross-context behavioral advertising.
4) How We Share Information
We share information only as needed for the purposes above, including with:
Payment processors and financial entities to process payments, refunds, chargebacks, and payouts
Operational service providers (hosting, security, communications tools, email delivery, document storage, support tools) under contractual obligations
Independent vendors who fulfill Digital Goods or Digital Services, limited to what they need to deliver and confirm fulfillment
Service Providers for dispatch/brokerage requests, limited to what they need to respond and perform services (for example, location, issue description, contact details, photos if provided)
Compliance and legal (auditors, accountants, legal counsel, regulators, law enforcement) where required or necessary to protect rights
Business transfers if we are involved in a merger, acquisition, or asset sale
5) Call Recording Notice
We may record inbound calls for quality, training, safety, fraud prevention, and dispute resolution where permitted by law. By calling us and continuing the call after any notice, you consent to recording to the extent permitted by law.
6) Data Retention
We retain information as needed for business and legal purposes, including:
Transaction and accounting records (generally up to 10 years)
Dispute and support records for the transaction lifecycle and applicable legal periods
Security logs for the shortest practical time consistent with security needs
Call recordings and communications logs may be retained by our communications providers and retained for extended periods consistent with their systems and our legal/compliance needs.
7) Security
We use administrative, technical, and organizational safeguards designed to protect personal information. Payment card data is processed by PCI-compliant processors, and we do not store full card numbers or CVV.
8) Your Privacy Rights
Depending on your location, you may have rights to request access, correction, deletion, or information about our processing. We will respond consistent with applicable law and may need to verify your identity.
9) Children’s Privacy
Our services are not directed to children under 13 (or the age defined by local law). We do not knowingly collect personal information from children.
10) Changes to This Policy
We may update this Policy periodically. We will post the updated version with a new effective date.
11) Contact (Data Controller)
Ollex Enterprises LLC (Texas, USA)
Email: ollexenterprisesllc@gmail.com