Terms & Conditions (Website + Terms of Sale)
Ollex Enterprises LLC (“Ollex,” “we,” “us,” “our”)
These Terms & Conditions (“Terms”) govern (a) your use of our website located at https://ollexenterprises.com (the “Site”), and (b) any purchases, payments, or transactions you make through our hosted checkout pages, invoices, or payment links (collectively, the “Checkout”).
By accessing or using the Site or Checkout, you agree to these Terms. If you do not agree, do not use the Site or complete a purchase/payment.
1) Definitions
“Customer” / “you” means any visitor, buyer, payer, or user of the Site or Checkout.
“Digital Vendor” means an independent third-party contractor that creates, contributes to, or delivers Digital Goods or Digital Services related to your purchase through our Checkout.
“Digital Goods” means non-physical deliverables (for example, files, creative assets, templates, code, configurations, or digital content).
“Digital Services” means services delivered remotely or digitally (for example, design, development, marketing, consulting, or similar).
“Dispatch Services” means coordination and dispatching services that assist in locating and connecting you with an independent third-party on-site service provider (for example, towing, tire service, lockout, jump start, fuel delivery, mobile mechanic).
“Dispatch Contractor” means an independent third-party contractor that performs Dispatch Services for Ollex (for example, call handling, coordination, and dispatch operations). Dispatch Contractors do not perform on-site roadside work.
“Service Provider” means an independent third-party provider that performs on-site or in-person services.
2) Eligibility, Electronic Communications, and Records
You must be at least 18 years old (or the age of majority in your jurisdiction) to use the Site or Checkout.
You consent to receive communications from us electronically (for example, email, SMS, or portal messages) regarding orders, dispatch coordination, support, refunds, and dispute processing. You agree that electronic records and notices satisfy legal communication requirements to the extent permitted by law.
We may maintain transaction, support, delivery, fraud-prevention, and coordination records (including timestamps, identifiers, and communications) to operate our business, provide support, and respond to disputes and compliance requests.
3) Our Role and What You Are Purchasing
3.1 Purchases through Checkout
Unless explicitly stated otherwise in writing by Ollex for a specific transaction, amounts charged through our Checkout are charges for products or services sold by Ollex.
3.2 Digital Goods and Digital Services
For Digital Goods and Digital Services, Ollex may engage Digital Vendors (independent contractors) to create or help deliver deliverables. Digital Vendors are not our employees.
You acknowledge that many Digital Goods and Digital Services are creative or technical in nature and may include subjective judgments, iterative revisions, dependencies on third-party platforms, and limitations based on the information you provide.
3.3 Dispatch Services and On-Site Services
For Dispatch Services, your Checkout payment to Ollex is for dispatch and coordination only (for example, a dispatch fee and/or platform fee), unless your Checkout explicitly states otherwise.
SERVICE PROVIDERS ARE SEPARATE THIRD PARTIES. SERVICE PROVIDERS ARE NOT OLLEX’S EMPLOYEES, SUBCONTRACTORS, AGENTS, JOINT VENTURERS, OR PARTNERS. OLLEX DOES NOT CONTROL, SUPERVISE, DIRECT, OR MANAGE SERVICE PROVIDERS OR THEIR WORK.
Any on-site service agreement, scope, workmanship, timing, safety practices, and any on-site charges are strictly between you and the Service Provider unless your Checkout explicitly states that Ollex is collecting those charges.
4) Dispatch Services Important Notice (No Emergency Services)
Dispatch Services are not emergency services. If you are in danger, require immediate medical attention, or need police, fire, or emergency response, call 911 immediately.
5) Orders, Checkout, Payments, and Fraud Controls
When you place an order or pay an invoice/payment link, you authorize us to charge your payment method for the amount shown, including any disclosed fees and taxes.
Your statement descriptor will identify Ollex (and may include a related brand reference). Descriptor formats vary by bank.
We may refuse, cancel, limit, or place a hold on orders where we reasonably believe a transaction presents fraud, abuse, chargeback, sanctions, safety, or compliance risk. If we cancel after payment, we will issue a refund consistent with our Refund Policy and processor rules.
We may use third-party payment processors. Your payment information is handled by the processor under its terms and privacy practices.
6) Dispatch Fees vs Service Provider Charges (Dispatch Services)
For Dispatch Services:
Ollex fees: You may be charged a dispatch fee and/or platform fee through our Checkout before a Service Provider is dispatched.
Service Provider charges are separate: The Service Provider’s labor, parts, mileage, after-hours fees, storage fees, impound fees, or other charges are typically separate and billed by the Service Provider directly to you, unless your Checkout explicitly states that such charges are included and paid to Ollex.
Estimates and scope changes: Any price ranges, quotes, or estimates provided before on-site work begins are non-binding. Final on-site price can change if scope changes, additional parts are needed, conditions differ on arrival, your location changes, access is restricted, weather or safety conditions change, or additional time is required. Any such changes are handled between you and the Service Provider.
No guarantee of availability or outcomes: We may facilitate connection to a Service Provider, but we do not guarantee availability, response times, arrival times, pricing, workmanship, safety, or outcomes.
Customer duty to confirm terms with Service Provider: You are responsible for confirming (a) the Service Provider’s identity, (b) scope, (c) total expected on-site charges, and (d) any required authorizations before work begins.
ASSUMPTION OF RISK AND RELEASE REGARDING SERVICE PROVIDERS (DISPATCH SERVICES):
YOU UNDERSTAND AND AGREE THAT DISPATCH SERVICES ARE LIMITED TO COORDINATION AND CONNECTION ONLY. YOU ASSUME ALL RISKS ASSOCIATED WITH ON-SITE SERVICES PERFORMED BY SERVICE PROVIDERS, INCLUDING RISKS OF PROPERTY DAMAGE, PERSONAL INJURY, DELAYS, MISDIAGNOSIS, UNSAFE PRACTICES, OVERCHARGES, AND UNSATISFACTORY WORK. TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU RELEASE OLLEX, ITS OWNERS, OFFICERS, EMPLOYEES, AND DISPATCH CONTRACTORS FROM ANY AND ALL CLAIMS, DEMANDS, CAUSES OF ACTION, LOSSES, DAMAGES, AND LIABILITIES ARISING OUT OF OR RELATED TO (I) THE ACTS OR OMISSIONS OF ANY SERVICE PROVIDER, (II) THE ON-SITE SERVICES PROVIDED, OR (III) YOUR INTERACTIONS OR DISPUTES WITH A SERVICE PROVIDER, EVEN IF SUCH CLAIMS ALLEGE NEGLIGENCE IN CONNECTION WITH REFERRAL, DISPATCH, OR COORDINATION. THIS RELEASE DOES NOT APPLY TO THE EXTENT PROHIBITED BY LAW AND DOES NOT PURPORT TO RELEASE CLAIMS THAT CANNOT BE RELEASED AS A MATTER OF LAW OR PUBLIC POLICY.
7) Delivery, Acceptance, and Cooperation (Digital Goods and Digital Services)
7.1 Delivery
Unless otherwise stated in writing for your order:
Digital Goods are deemed delivered when made available electronically (for example, download link, email delivery, portal access).
Digital Services are deemed delivered when the agreed milestone, deliverable, or work output is provided.
7.2 Customer cooperation
You agree to cooperate reasonably, including providing required information, content, access, approvals, and timely responses. If you become unresponsive or fail to provide required inputs, timelines may be extended and work may be paused. If delays persist, we may close the project based on work completed to date and treat deliverables provided as delivered.
7.3 Approval and acceptance
Where a project includes an approval step, your written approval (including email or portal confirmation) constitutes acceptance of the deliverable or milestone.
7.4 Platform dependencies and third-party systems
Digital Goods and Digital Services may depend on third-party platforms (for example, hosting providers, ad networks, email providers, app stores, analytics tools). We are not responsible for third-party outages, policy changes, suspensions, account actions, fees, pricing changes, API changes, or performance limitations.
7.5 SECURITY, BACKUPS, AND TESTING (CUSTOMER RESPONSIBILITY)
You are responsible for maintaining backups of your data and systems and for testing deliverables in a safe environment before deploying to production or using in a safety-critical context. You are responsible for implementing appropriate security controls, access management, and malware scanning for any files, code, or configurations you receive.
7.6 ASSUMPTION OF RISK AND RELEASE REGARDING DIGITAL VENDORS (DIGITAL GOODS AND DIGITAL SERVICES)
YOU UNDERSTAND AND AGREE THAT DIGITAL GOODS AND DIGITAL SERVICES MAY BE CREATED, CONTRIBUTED TO, OR DELIVERED BY INDEPENDENT DIGITAL VENDORS. TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU ASSUME ALL RISKS ASSOCIATED WITH (I) ERRORS, BUGS, DEFECTS, OR INCOMPLETE WORK; (II) THIRD-PARTY PLATFORM ISSUES; (III) DELAYS OR MISCOMMUNICATIONS; (IV) ALLEGED OR ACTUAL INTELLECTUAL PROPERTY INFRINGEMENT; (V) SECURITY VULNERABILITIES, MALWARE, OR DATA LOSS; AND (VI) UNMET EXPECTATIONS OR OUTCOMES (INCLUDING BUSINESS, REVENUE, OR MARKETING RESULTS).
TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU RELEASE OLLEX, ITS OWNERS, OFFICERS, EMPLOYEES, AND CONTRACTORS FROM ANY AND ALL CLAIMS, DEMANDS, CAUSES OF ACTION, LOSSES, DAMAGES, AND LIABILITIES ARISING OUT OF OR RELATED TO THE ACTS OR OMISSIONS OF ANY DIGITAL VENDOR OR ANY DELIVERABLE PROVIDED, EVEN IF SUCH CLAIMS ALLEGE NEGLIGENCE IN SELECTION, COORDINATION, COMMUNICATIONS, OR OVERSIGHT. THIS RELEASE DOES NOT APPLY TO THE EXTENT PROHIBITED BY LAW AND DOES NOT PURPORT TO RELEASE CLAIMS THAT CANNOT BE RELEASED AS A MATTER OF LAW OR PUBLIC POLICY.
8) Customer Responsibilities and Prohibited Conduct
You agree not to:
use the Site or Checkout for unlawful purposes,
provide false identity, contact, location, or payment information,
provide content or instructions that infringe third-party rights or violate law,
abuse refunds or dispute processes,
threaten, harass, or interfere with Digital Vendors, Dispatch Contractors, or Service Providers.
You are responsible for:
the legality of your requested work and intended use,
ensuring you have rights to any materials you provide (logos, images, text, data),
confirming you have authority to request towing/service for a vehicle or property,
your communications and interactions with Service Providers,
your safety, property, and decision-making while services are being performed.
9) Refunds, Cancellations, and Disputes (Including Chargebacks)
Our refund and cancellation terms are described in our Refund Policy, which is incorporated into these Terms by reference. If there is a conflict, the Refund Policy controls for refund mechanics.
Before filing a dispute with your bank or payment provider, you agree to contact us to attempt resolution.
If you file a chargeback or dispute:
you agree to cooperate with reasonable requests for information,
you authorize us to provide transaction, delivery, communications, and support records to payment processors, banks, and card networks,
we may suspend or refuse future service where we reasonably believe disputes reflect abuse or elevated risk, to the extent permitted by law.
10) Intellectual Property and License
The Site and its content are owned by Ollex and/or its licensors and are protected by intellectual property laws.
Digital deliverables may include Digital Vendor pre-existing materials, templates, tools, libraries, or components. Unless otherwise agreed in writing, you receive a limited, non-transferable license to use deliverables for your internal or intended business purposes. You may not resell, redistribute, or sublicense deliverables except as expressly permitted in writing.
No clearance obligation: Unless we explicitly agree in writing, Ollex does not perform legal clearance searches or guarantee that deliverables do not infringe third-party rights. If you need clearance, you must obtain it independently.
11) Privacy and Cookies
We use cookies and similar technologies necessary to operate the Site and Checkout. You can decline optional cookies where offered, but required cookies may be necessary for functionality.
We may share necessary information with Digital Vendors, Dispatch Contractors, and Service Providers to coordinate fulfillment and support.
12) Third-Party Links and Third-Party Services
The Site may link to third-party websites or services. We do not control and are not responsible for third-party content, policies, or practices.
13) Disclaimers
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SITE, CHECKOUT, DISPATCH SERVICES, DIGITAL GOODS, AND DIGITAL SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
We do not guarantee uninterrupted availability, error-free performance, or specific outcomes.
For Dispatch Services, we do not guarantee availability of Service Providers, response times, arrival times, successful resolution, safety, or pricing.
For Digital Goods and Digital Services, we do not guarantee that deliverables will be error-free, compatible with your systems, free of security vulnerabilities, or achieve any business outcome.
14) Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, OLLEX WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, OLLEX’S TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO A PURCHASE OR PAYMENT WILL NOT EXCEED THE AMOUNT YOU PAID TO OLLEX FOR THE SPECIFIC TRANSACTION GIVING RISE TO THE CLAIM.
FOR DISPATCH SERVICES, YOU ACKNOWLEDGE THAT ON-SITE SERVICES ARE PROVIDED BY INDEPENDENT THIRD-PARTY SERVICE PROVIDERS AND THAT OLLEX IS NOT RESPONSIBLE FOR THEIR ACTS OR OMISSIONS, EXCEPT TO THE EXTENT SUCH RESPONSIBILITY CANNOT BE DISCLAIMED UNDER APPLICABLE LAW.
Some jurisdictions do not allow certain limitations of liability, so some of the above may not apply to you.
15) Indemnification
To the maximum extent permitted by law, you agree to indemnify and hold harmless Ollex and its owners, officers, employees, and contractors from claims, damages, losses, liabilities, and expenses (including reasonable attorneys’ fees) arising out of or relating to: (a) your misuse of the Site or Checkout, (b) your violation of these Terms, (c) your unlawful conduct, (d) inaccurate or unauthorized service requests, (e) materials you provide that infringe third-party rights, or (f) disputes arising from your separate arrangements with Service Providers.
16) Hyperlinking and Content Liability (Site)
You may link to our home page in a way that is not misleading and does not imply endorsement. We may request removal of links at any time. We are not responsible for content appearing on third-party websites.
17) Changes to These Terms
We may update these Terms from time to time. The updated version is effective when posted. Continued use of the Site or Checkout after posting means you accept the updated Terms.
18) Governing Law, Venue, and Jury Trial Waiver
These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law rules.
You agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Site, or the Checkout will be brought exclusively in the state or federal courts located in Texas, and you consent to their jurisdiction and venue.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU AND OLLEX WAIVE ANY RIGHT TO A JURY TRIAL IN ANY PROCEEDING ARISING OUT OF OR RELATING TO THESE TERMS, THE SITE, OR THE CHECKOUT.
19) Miscellaneous
Severability: If any provision is found unenforceable, the remaining provisions will remain in effect.
Assignment: You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, sale of assets, or by operation of law.
No waiver: Failure to enforce a provision is not a waiver.
Force majeure: We are not liable for delays or failures due to events beyond our reasonable control.
Survival: Sections that by their nature should survive will survive termination, including IP, disclaimers, limitations, indemnity, and venue/jury waiver.
20) Contact
Ollex Enterprises LLC
Email: ollexenterprisesllc@gmail.com