Terms & Conditions (Website + Terms of Sale)
Ollex Enterprises LLC (“Ollex,” “we,” “us,” “our”)
These Terms & Conditions (“Terms”) govern your use of our website located at https://ollexenterprises.com (the “Site”), and any purchases you make through our hosted checkout, invoices, or payment links (collectively, the “Checkout”).
By accessing or using the Site or Checkout, you agree to these Terms. If you do not agree, do not use the Site or purchase from us.
1) Definitions
“Customer” / “you” means any visitor, buyer, payer, or user of the Site or Checkout.
“Vendor” means an independent third-party seller or service provider that fulfills goods or services purchased through our Checkout.
“Digital Goods” means non-physical deliverables (for example, files, creative assets, templates, or digital content).
“Digital Services” means services delivered remotely or digitally (for example, design, development, marketing, consulting, or similar).
“Dispatch Services” means coordination, dispatching, or brokerage services that connect you with an independent third-party roadside assistance provider (for example, towing, tire service, lockout, jump start, fuel delivery, mobile mechanic).
“Service Provider” means an independent third-party provider who performs roadside assistance or other in-person services.
2) Our Role (Merchant of Record) and Vendor Fulfillment
Ollex acts as a Merchant of Record for certain purchases processed through our Checkout. This means you pay Ollex, and an independent Vendor may fulfill the Digital Goods, Digital Services, or Dispatch Services you purchase.
Vendors and Service Providers are independent third parties and are not our employees, agents, or partners unless explicitly stated in writing by Ollex.
3) Dispatch Services Important Notice (No Emergency Services)
Dispatch Services are not emergency services. If you are in danger, require immediate medical attention, or need police, fire, or emergency response, call 911 immediately.
For Dispatch Services, Ollex (and/or the Vendor fulfilling Dispatch Services) does not perform towing, repair, or roadside work. The on-site work is performed by an independent Service Provider.
4) Orders, Checkout, and Payments
When you place an order or pay an invoice/payment link, you authorize us to charge your payment method for the amount shown, including any applicable fees and taxes disclosed at checkout.
Your card statement descriptor may include Ollex and may also include a related vendor or brand descriptor.
We may refuse, cancel, or limit orders if we reasonably believe a transaction presents fraud, abuse, or compliance risk.
5) Dispatch Fees vs Service Provider Charges (Dispatch Services)
For Dispatch Services:
You may be charged a dispatch fee and/or platform fee through our Checkout before a Service Provider is dispatched.
The Service Provider’s labor, parts, mileage, after-hours fees, storage fees, or other charges are typically separate and may be billed by the Service Provider directly to you after work is performed (or as otherwise agreed between you and the Service Provider).
The final price for on-site work can change if scope changes, additional parts are needed, conditions are different on arrival, or additional time is required. Any such changes are handled between you and the Service Provider.
6) Delivery, Acceptance, and Cooperation (Digital Goods and Digital Services)
For Digital Goods and Digital Services, delivery timelines depend on the scope and Vendor. Unless otherwise stated:
Digital Goods are deemed delivered when made available electronically (for example, download link, email delivery, portal access).
Digital Services are deemed delivered when the agreed milestone, deliverable, or work output is provided.
You agree to cooperate reasonably, including providing required information, approvals, and timely responses. If you become unresponsive, delivery timelines may be extended and certain work may be paused or closed as delivered based on what has been provided to date.
7) Customer Responsibilities
You agree not to:
use the Site or services for unlawful purposes,
provide false location, vehicle, identity, or payment information,
abuse refund/chargeback processes, or
interfere with Vendors or Service Providers performing fulfillment.
You are responsible for:
your interactions with Vendors and Service Providers,
verifying that a Service Provider is suitable for your situation, and
your safety and property while services are being performed.
8) Refunds, Cancellations, and Chargebacks
Refund and cancellation terms are described in our Refund Policy, which is incorporated into these Terms by reference.
If you file a chargeback, you agree to cooperate with our reasonable requests for information. We may provide transaction, delivery, and support records to payment processors and card networks to respond to disputes.
9) Intellectual Property
Unless otherwise agreed in writing:
The Site content is owned by Ollex and/or its licensors and is protected by intellectual property laws.
Digital deliverables may include Vendor-owned templates, tools, or pre-existing materials. You receive only the rights explicitly granted to you, and you may not resell or redistribute deliverables except as expressly permitted in writing.
10) Cookies
We use cookies necessary to operate the Site and Checkout. You can decline optional cookies where offered, but required cookies may be necessary for functionality.
11) Third-Party Links
The Site may link to third-party websites. We are not responsible for third-party content, policies, or practices.
12) Disclaimer of Warranties
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SITE, CHECKOUT, AND ALL GOODS AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
We do not guarantee uninterrupted availability, error-free performance, or any specific outcome.
13) Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, OLLEX WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, OLLEX’S TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO A PURCHASE WILL NOT EXCEED THE AMOUNT YOU PAID TO OLLEX FOR THE SPECIFIC TRANSACTION GIVING RISE TO THE CLAIM.
For Dispatch Services, Ollex is not liable for acts, omissions, workmanship, delays, pricing changes, injuries, property damage, or disputes attributable to independent Service Providers.
14) Indemnification
You agree to indemnify and hold harmless Ollex and its owners, officers, employees, and contractors from claims arising out of your misuse of the Site or Checkout, your violation of these Terms, or your disputes with Vendors or Service Providers.
15) Hyperlinking and Content Liability (Site)
You may link to our home page in a way that is not misleading and does not imply endorsement. We may request removal of links at any time. We are not responsible for content appearing on third-party websites.
16) Changes to These Terms
We may update these Terms from time to time. The updated version is effective when posted. Continued use of the Site or Checkout means you accept the updated Terms.
17) Governing Law and Venue
These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law rules. You agree that any dispute will be brought in the state or federal courts located in Texas, and you consent to their jurisdiction and venue.
18) Contact
Ollex Enterprises LLC
Email: ollexenterprisesllc@gmail.com